REFUND/RETURN POLICIES: No refund can be made on clinical procedures or services, including comprehensive eye examination, refraction, contact lens fitting, and medical office visits.
Eyeglass lenses are custom-made, and are therefore not refundable. Refund of frames (in unused condition) and unopened and unexpired boxes of contact lenses can only be made within 30 days of receiving the product, provided that the product is returned without damage at the time that the refund is issued. Opened boxes of contact lenses or boxes that are marked on are not eligible for refund or return.
For prescriptions written by our doctor: an office visit to recheck the prescription will be provided at no charge within 30 days of dispensing. There may be a charge for re-check visits after 30 days. Lenses will be remade at no charge if the doctor deems a change is necessary.